Shipping And Returns

IMPORTANT
SAME DAY SHIPPING APPLIES ONLY FOR STANDARD BUSINESS DAYS (MON-FRI), AND THE CUT-OFF TIME IS 2 P.M. PST. ORDERS PLACED AFTER 2 P.M. PST WILL BE SHIPPED THE NEXT BUSINESS DAY.

We strive to uphold the highest levels of quality customer service. It is our ultimate goal at Mitra Genie Kratom to create lifelong customers, and we will do everything in our power to ensure that your shopping experience with us is one that makes you want use us as your only source for ethno botanicals. All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case then please email us and we will work with you. Each case is handled individually.

INITIAL SHIPMENT

All initial orders will be shipped to address as provided by the customer, and as a precaution that address will be automatically verified in our system to make sure it is valid. If address comes back as invalid, we will make further attempts to contact the customer and verify the information.

TRACKING

Please allow us an additional 24 hours from the time your order is processed to provide you with a tracking number. Once you have the tracking number please allow 24 hours for it to enter the EMS Courier system and register online. All orders can be directly tracked within your account that you created upon making the purchase or directly here.

DOMESTIC SHIPPING

Domestic shipping via DPD from Prague, the Czech Republic or collection in person. Shipping and handling takes approximately 1 – 3 business from receipt of payment.

INTERNATIONAL SHIPPING

International orders are shipped via DPD International and typically take 3 – 5 business days to complete. All costs will be calculated at checkout and will depend on weight and destination. You are responsible to know the laws of your country; in addition we do not accept orders from  The United Kingdom, Australia, Denmark, Russia, Finland, Lithuania, Poland, France, Romania. Please research if Mitragyna Speciosa is legal for import prior to ordering.

CUSTOMS SEIZURES

If at any time during the foreign shipping process a customer receives a “seizure letter” from any customs service, it is generally required that a copy of that letter is digitally reproduced (scanned or legible photograph) and e mailed to us for examination. The reason for this is to give us a chance to interpret your countries legal policies on the products being shipped and to write a response for release of the seized shipment should that be a possibility. Customer is responsible to pay any additional taxes and import fees. All items sold, are legal for sale for ethno botanical research and aromatherapy purposes in The Czech Republic, sale and marketing policies may differ depending on your countries laws.

RETURN & REFUND POLICY

Given the volatile nature of the goods we provide and the tendency for change in laws from country to country, returns and refunds are considered on a case by case basis. Please contact customer support using the contact form or contact details on our contact page to a raise a dispute. Customer satisfaction is our main priority and we do our upmost to ensure swift and safe delivery of our products and to maintain consistent premium grade quality.

MISSING & DAMAGED ITEMS
If you are missing an item, or the item you receive is damaged then please contact us so we can review your case and potentially send out a replacement free of any shipping costs to you. If a refund is deemed necessary then we will manually refund your transaction or the appropriate amount for the returned items.

CHARGE-BACKS

As most issues can be solved very easily, we take chargebacks very seriously and will consider them fraud most of the time. Chargebacks will be taken to the full extent of law, will subject the client to being put on the no sell list.

Kratom’s Legal status around the world:

Below is a list of countries and there legal status regarding Kratom, the information below is subject to change and may not be completely accurate to date so we recommend you confirm this information with an official source.

USA:-

Legal states: Legal in all other states.

Illegal states: Alabama; Arkansas; Indiana; Rhode Island; Tennessee; Vermont; Wisconsin; San Diego, CA; Jerseyville, IL; and Sarasota County, FL

Legal Rest of world:-

  • Canada

Kratom is legal in Canada, however it cannot be marketed for any use of which its ingested.

  • Belgium

Kratom is legal in Belgium and can be purchased freely without a prescription.

  • Brazil

Kratom is legal in Brazil and widely accepted, kratom products of all manner are widely sold by vendors nationwide.

  • Greece

Kratom is legal in Greece and can be purchased freely nationwide.

  • Netherlands

Kratom is legal in the Netherlands and by far the biggest supplier in Europe, kratom can be purchased freely nationwide.

  • Hungary

Kratom is legal in hungary so far as its not marketed for human consumption.

  • Austria

Kratom is legal in Austria and can be freely bought and sold in shops.

Illegal rest of world: Australia, Burma, Denmark, Finland, Lithuania, Malaysia, Myramar, Poland, Romania, South Africa, Sweden, Thailand, and Vietnam.